Converting design files manually is a time-consuming task. To save you hours of tedious work, we convert your files fully automated through code. The original file translates pixel for pixel to your new design tool. It's fast and reliable. A file conversion should not take more than 15 minutes. Usually, the job is done in just under 10 minutes.

What could make my file convert slow?

Files under 1GB should ideally be completed in 10 to 15 minutes. It could be slower depending on factors such as:

  • File size

  • A very large amount of pages/artboards (1000+)

  • The presence of a complex path element or pattern

  • Heavy load on our system

When should I contact support?

Our customer support team that is available 24/7. Don't hesitate to reach out if you feel the conversion is taking longer than expected. We can have a detailed look and see if the file maybe got stuck. Contact us if:

  • The conversion has been stuck at 0% for up to 5 minutes or

  • it is stuck on a number (e.g.: 99%) for more than 5 minutes

Click the chat bubble at the bottom right of the website to start a conversation with us directly.

What can I do to optimize my files to convert faster?

Smaller files always convert faster. You can reduce the size of your images to the size of which you actually need them. For example if you have a 5000x5000 image, but only use it to cover an element that has 200x200 in size, then it might make sense to resize the image to 200x200. Having large images in your design usually does not add any benefits. The only exception is if you're planning to use them later in a bigger aspect ratio.

Complex paths/patterns in your file can slow the conversion down. This is because each small part of the path is being converted bit by bit. Here's an example of a complex path that could cause this:

You can remove the complex path, convert the file and paste it back into the converted file. We can also assist. Don't hesitate to reach out.

Heavy load on our system occur from time to time. This will slow down the conversion. In such case, feel free to report this to us.

Generally speaking, your file should only take a few minutes to convert. Send us an email at or start a conversation through our support chat if it's taking too long.

Did this answer your question?