General Questions

You got an error message while using our converter or you can't open the file at all?

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16 articles in this collection
Written by Kevin Goedecke and Elikem

How does text in different alphabets convert (Hebrew, Greek, Cyrillic, Arabic, Farsi)?

You can convert design files in any language without problems
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Written by Elikem
Updated over a week ago

Are files converted locally or in the cloud?

Learn more on how we process and convert your design files.
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Written by Elikem
Updated over a week ago

I can't log in to my account.

If you're having trouble logging into your account, here are some things you can try.
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Written by Elikem
Updated over a week ago

How to assign your account to another email.

Steps on how to switch the ownership of your account to another email address
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Written by Elikem
Updated over a week ago

How do I get access to Converters in Beta?

Find out more about our converters yet to be launched
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Written by Elikem
Updated over a week ago

What payment methods do you offer?

Read more on which payment methods we accept and how we handle vendor assessment procedures.
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Written by Kevin Goedecke
Updated over a week ago

Can't find your invoice?

How to get your invoice in a few steps
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Written by Elikem
Updated over a week ago

My lifetime / credit coupon code isn't working anymore

You can now convert files without having to enter your coupon code. Here's how your new account works.
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Written by Elikem
Updated over a week ago

Is there any limitation on file size?

Converting a file and wondering if there are any limitations in file size?
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Written by Elikem
Updated over a week ago

How long does a conversion take?

Find out why your conversion could take longer than a few minutes and what you can do about it.
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Written by Elikem
Updated over a week ago

Do you offer any discounts?

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Written by Elikem
Updated over a week ago

Adobe XD file upload shows an invalid file error.

You've uploaded your file and want to get it converted, but the converter threw an invalid file error.
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Written by Kevin Goedecke
Updated over a week ago

Looking for a free trial? Click here for details

Get 1 free artboard conversion to test any Magicul converter with your own files and design.
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Written by Kevin Goedecke
Updated over a week ago

Want to re-convert an updated file?

If you converted a file and made changes to it, read below to learn how you can reconvert the updated version
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Written by Elikem
Updated over a week ago

Can you delete my data and files after the conversion?

Contact Magicul and we can delete all metadata and records of your conversion from our servers.
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Written by Kevin Goedecke
Updated over a week ago

Data Privacy Guidelines at Magicul

Find out about the data Magicul collects and how it’s managed.
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Written by Elikem
Updated over a week ago